Advantage Sales & Marketing LLC dba Advantage Solutions

Agency Account Director, Packaging (Remote)

Job Locations US
Country
US
Requisition ID
2022-424487
Position Type
Full Time
Category
Client Services/Account Management

Summary

The  Agency Account Director will manage relationships at the executive level within existing clients and will lead our account management team in the day-to-day management of our clients.  This role will also support in the development of new business.  A successful Agency Account Director will focus on financial health of multiple clients, new business development, proactive associate career path development and Agency product innovation. Specifically:

 

Essential Job Duties and Responsibilities

Client Leadership

  • Lead, guide and/or manage relationships with senior leaders and stakeholders at top clients
    • Be key point of contact for senior leaders, have open lines of communication for both good and bad news
    • Establish cadence for in-person meetings; responsible for setting up and leading these engagements. This includes but is not limited to determining meeting plan and required content, building presentation(s), gaining internal alignment, informing Agency and Daymon contacts, overall successful meeting execution and providing timely follow-up
    • First line of defense in recognizing where issues exist, raising flags
  • Define business needs and best ways for Account Management to support
    • Illustrate understanding of process, strive to improve and provide feedback as required
    • Ensure everyone on the team, our Daymon team and clients understand and follow the process; clearly define the process for new customers
    • Solve for breakdowns in process, use creative thinking and problem-solving skills to navigate as appropriate to steer clients in the right direction
    • Work with agency leadership team to problem solve whenever appropriate
  • Lead new business development within existing accounts
    • Recognize opportunities for new business and respond to RFP’s
    • Own the process from beginning to end – identify, propose, negotiate, sell
    • Identify new, complimentary services to create and sell
  • Manage relationship with Daymon account leadership (account leads and VP’s)
    • Build relationships with Daymon leads (account leads and VP’s), informing them and engaging them for support when necessary
    • Effectively communicate up/down/sideways as appropriate to ensure everyone involved with an account is aware
    • Create a bridge between agency account team and Daymon teams to strengthen our relationships

Financial Acumen and Leadership

  • Owner of the Agency P&L, leading budgeting, forecasting, and reporting
    • Responsible for leading the annual budgeting process for the agency, inclusive of all inputs not limited to what Account Management oversees
    • Accountable for managing and delivering against the monthly forecast; provides regular status to leadership
    • Owns the monthly deliverables (forecast and reporting) to finance and leadership

 

Team Management and Leadership

  • Structure and align team responsibilities to maximize throughput and productivity, and to support our process; review and adjust as needed to ensure balance of workload and that client needs are met.
  • Guide team in their day-to-day relationships and deliverables with clients
    • Deliver coaching and guidance on best ways to engage
    • Provide coaching and feedback on content for all client deliverables
    • Ensure team delivers against client, Daymon and Agency expectations (meetings, deliverables, etc.)
    • Ensure professional and timely responses to all client or Daymon Account team requests
  • Provide feedback and coaching to create a highly functional, account management team; including but not limited to time management, gaining internal buy-in, highest level of deliverables, and meeting prep (sending agenda, etc.)
  • Hold team accountable to all aspects of the business
  • Ensure all team members understand the dynamics that effect our P&L and how their accounts impact the P&L

 

New Business Development

  • Play a strategic role in selling new business efforts with current and new client prospects, providing clear and relevant service offerings based upon our mission, culture and capabilities

 

Supervisory Responsibilities:

 

Direct Reports

- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

 

Indirect Reports

- May delegate work of others and provide guidance, direction and mentoring to indirect reports

 

Travel and/or Driving Requirements:

 

- Travel and Driving is an essential duty and function of this job 

- Travel up to     50%

 

Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required):       Bachelor's Degree           or equivalent experience

                                   

      (Preferred): Master's Degree                                     

 

Field of Study/Area of Experience:  Business, Communications

 

- 10+ years of experience in the role of leader/manager in agency or brand management, including experience in package design, advertising, promotion, media, or direct marketing.  Private Brand experience a plus.

 

Skills, Knowledge and Abilities

- Creative self-starter with strong organization, negotiation, and problem-solving skills

- Ability to present to large and small groups in a variety of settings

- Excellent written and verbal communication skills

- Committed leader who can balance multiple programs and direct resources appropriately

- Team player with a positive attitude

- Able to build and maintain strong client relations

- Flexible and adaptable to change

- Proficient in MS Word, Excel and PowerPoint

- Must be willing to travel

- Excellent customer service orientation

- Skill in supervising to include delegating responsibility, training and evaluating performance

- Strong written communication and verbal communication skills

- Good interpersonal skills

- Strong prioritization skills

- Conflict management skills

- Decision making skills

- Team building Skills

- Ability to exercise sound judgment

- Ability to ensure a high level of service and quality is maintained

- Ability to direct, lead, coach, and develop people

- Ability to work effectively with management

- Demonstrated ability to provide cross-functional leadership

- Ability to develop strategic plans to grow the business

- Well-organized, detail-oriented, and able to handle a fast-paced work environment

- Track record of building and maintaining customer/client relationships

- Flexible and adaptable, able to change and alter according to changes in projects or business environment

- Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines

 

Environmental & Physical Requirements: ASM shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

 

Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

 

Additional Information Regarding ASM Job Duties and Job Descriptions:

 

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. ASM reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.


Position Summary

 

The Account Director is responsible for overseeing performance of the Account Services team within Client Services. S/he focuses on achieving key departmental KPIs and success metrics while empowering and encouraging team members to develop innovative strategies for attaining performance. S/he is responsible for analyzing on-going account performance and adjusting priorities, goals, and activities based on results. The Account Director organizes and leads cross-functional teams across a range of high-complexity projects, which may include organizational and process design, departmental roadmap development, business development, and client engagement.

 

The Account Director shares responsibility for the management of the Senior Account Management team. S/he plays a pivotal part in honing each team member’s people management skills and aiding in overall career development. The Account Director oversees team interactions and dynamics of Account Services as a whole, serving as an escalation point for account and team member-related issues, concerns, and suggestions.

 

 

Essential Job Duties and Responsibilities:

  • Fosters a high performance and high-quality environment so Adlucent achieves excellent results for our clients
  • Coaches people managers in Account Services on leading teams effectively while also driving employee engagement
  • Collaborates with the leadership team to develop, track, and achieve departmental goals
  • Oversees department performance as measured against major KPIs and goals; monitors trends to proactively identify risks and opportunities
  • Owns resource allocation and planning decisions for the Account Services team
  • Manages Account Services employee relations, working in conjunction with People & Culture to facilitate teamwork and address questions and conflicts
  • Responsible for Account Services financial management, including client forecasting/projections, budgets, and billing 

 

Supervisory Responsibilities:

 

Direct Reports
- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

 

Indirect Reports
- May delegate work of others and provide guidance, direction and mentoring to indirect reports

 

 

Travel and/or Driving Requirements:

- Travel and Driving are not essential duties or functions of this job

 

 

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

 

Education Level: (Required):  Bachelor's Degree or equivalent experience
          

Field of Study/Area of Experience:
7+ years of experience in Account Management

 

 

Skills, Knowledge and Abilities:

  • 7+ years account or management experience in PPC advertising, preferably managing multi-million dollar budget SEM programs through Google AdWords and Bing Ads
  • Proven people manager skills developing employees and optimizing organizational effectiveness, including a minimum of two years building and leading teams
  • Strong track record of delivering outstanding service to clients, both internal and external, as well as business results and ROI
  • Demonstrated ability to improve existing systems and implement new structures to build an effective learning environment
  • Ability to communicate complex data with clarity and simplicity
  • Strong problem-solving and analytical skills
  • Keen eye for excellent client service and account performance

Nice to have:

  • Retail experience, including but not limited to: eCommerce; merchandising and promotions; multi-channel marketing; branding

 


Environmental & Physical Requirements:

 

Office / Sedentary Requirements:
Incumbent must be able to perform the essential functions of the job.

 

Office / Non-Sedentary Requirements:
Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb.  May have possible exposure to dust, and may require the ability to lift and/or push up to 50 pounds 33% - 66% of the time.


Additional Information Regarding The Company Job Duties and Job Descriptions
 
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

 

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes.  Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

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